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NHS help over the Christmas period: Here’s where you can find treatment and support

THE NHS in Somerset has shared top tips on how to stay healthy over the festive period.

From ordering repeat prescriptions early and accessing mental health support and making the most of local services like NHS 111 and community pharmacies, health chiefs have highlighted things people can do to help themselves – and friends and family – stay well.

Bernie Marden, chief medical officer at NHS Somerset, said: “Winter is often a challenging time for the NHS, particularly over the festive season when services become busier and are more limited over the bank holiday periods. It’s important to know how you can get the help you need.

“The easiest and quickest way to order your repeat medicine is via the NHS App or GP Online Services – you can do this from the comfort of your own home. And do remember that community pharmacies can help you with many winter illnesses and can also provide prescription only medicine to treat seven common health conditions such as sinusitis, sore throats and earache.

“Mental health support is also crucial, especially during the festive season. We have face-to-face safe spaces and a 24-hour helpline available. You can also access help and advice via our Open Mental Health website. Remember, help is always at hand, and it’s important to reach out if you’re struggling.”

The NHS in Somerset has an online guide to services at https://nhssomerset.nhs.uk/my-health/winter-2025.

Here are top tips to stay healthy in Somerset over Christmas:

  • If you rely on repeat medication, make sure to place your orders now to avoid running out over the holidays.
  • NHS 111: For non-emergencies, you can get medical advice 24/7 by calling NHS 111 or using the 111 online service. They have trained professionals who can direct you to the appropriate care.
  • Community pharmacies: Your local pharmacy can offer clinical advice for common winter conditions such as coughs, colds, sore throats, tummy troubles, and aches and pains. Check their opening hours via www.nhs.uk/service-search/find-a-Pharmacy.
  • Domestic violence: In an emergency, please call 999.  For support, contact Somerset Domestic Abuse Service at 0800 6949999. You can call 0800 6949999 (option 2) from 8am to 8pm, seven days a week.
    The helpline will be open from 9am to 1pm on Christmas day and bank holidays.
  • Emergencies: If you need emergency care, call 999 or use your nearest accident and emergency department. Do contact 111 first if you are unsure if you need to use A&E services.
  • Looking after children: Somerset’s Handiapp features advice to help with everything from high temperatures to vomiting and diarrhoea. See https://nhssomerset.nhs.uk/my-health/parent-zone/
  • Support with your mental health: Open Mental Health’s Festive Wellbeing Kit is packed with resources and support options from across Somerset, while Mindline Somerset is open any time of the day locally on 01823 276892 or freephone 0800 138 1692.
  • Urgent Dental Care: If you need emergency or urgent dental care, you can get advice from NHS 111, or contact a dentist and ask for an appointment.
  • Urgent Treatment Centres and Minor Injury Units: People can attend an Urgent Treatment Centre (UTC) or Minor Injuries Unit (MIU) for urgent not life-threatening conditions and injuries such as sprains, fractures and burns.
  • Winter vaccinations: Free vaccinations for flu, COVID and RSV are available at GPs, community pharmacies, your GP and at pop up clinics.

READ MORE: Health & Wellbeing news from your Somerset Leveller

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