The new banking hub in Frome has officially opened. Picture: Frome Town Council

Frome banking hub is officially open

Paul JonesDecember 2, 20250 Comment0

A BANKING hub in Frome has officially opened – giving customers the chance to transact face to face.

Cash Access UK, which was set up to protect access to cash across the UK, has opened a facility at 12-14 Westway Shopping Centre.

The official opening took place on Friday (November 28), with ribbon-cutting duties falling to mayor, Cllr Anne Hills, who said: “With the closure of the bank branches, many in our community – individuals and businesses – have felt left behind, facing real challenges in managing their finances.

“This banking hub is the answer to that challenge.

“Thanks to the efforts of Cash Access UK, Prosper Frome and Frome Town Council, Frome is not left without the banking services it deserves.

“This hub will provide not just cash access, but a place for in-person banking, bill payments, and the human interaction that is so often missed in a digital world.”

Customers of major banks can visit the hub on weekdays between 9am and 5pm to carry out regular cash transactions, including withdrawals and deposits, as well as checking balances or paying bills.

The hub also offers a community bank service, where customers can talk to their own bank in a private space about more complicated issues.

Chains attend the Frome Banking Hub for one day each week, which are:
Monday: HSBC
Tuesday: Barclays
Wednesday: NatWest
Thursday: TSB
Friday: Halifax

A temporary banking hub, at Frome Library, has now closed.

There are now five banking hubs open in Somerset; in Crewkerne, Keynsham, Nailsea, Wellington and Frome.

Gareth Oakley, CEO at Cash Access UK, added: “I’m happy to announce the opening of our Frome hub in its permanent home, ensuring crucial access to cash and face-to-face banking services for residents and businesses across the community.

“Customers can visit on any day of the week for their everyday banking transactions, and if you have a specific or more complex enquiry for your bank, a Community Banker will be there to help on the day they’re in the hub.”