Abri the housing association that provides most of the social housing in Somerset has been accused of maladministration. It has been castigated by the Department of Levelling up over two incidents. In a letter to Abri, Michael Gove, the Secretary of State, says: “I will be taking a personal interest in how your organisation continues to deliver its responsibilities.”
Itemising two cases of maladministration the letter notes:
In one case, you left one of your residents with faulty windows for almost five years, with the resident
waiting up to a year to hear from you on multiple occasions. They were left with a cold property in
the winter and issues with insects during the summer. I am disappointed to learn that these issues
became so severe that she was forced to leave the property.
In the second case, you failed to deal with a complaint about damp and mould from a vulnerable
resident with a heart condition and who is registered blind. You carried out the same ineffective
repairs year after year, and failed to address the root causes, leaving your vulnerable resident living
in poor conditions for far too long.
The letter indicates that the Housing Association has since addressed all the orders and recommendations made by the Ombudsman. This included overhauling their approach, processes and policies regarding damp and mould.
No surprise there, this is the attitude you always get from socialist organisations towards the general public.